Data Privacy Policy
Your privacy is important to us at RoamVerdantQuill
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific needs for your floral requests. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
RoamVerdantQuill respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal information with utmost seriousness and deploy suitable technical and organizational safeguards to keep it safe. This includes secure storage, encrypted communications, and restricted access to personal data inside our organization.
Secure Storage
Your personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data exchanges are encrypted to shield information as it travels between your browser and our services.
Limited Access
Only staff members who require the information to deliver services can access customer data.
Although we employ robust security measures, no online transmission method is completely fail-safe. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In line with applicable laws, you may access, amend, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable time frame as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order information: around three years after the last service engagement
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: approximately two years and two months for service improvement analyses
- Marketing communication preferences: until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies assist us in remembering your preferences and in evaluating site performance.
You can manage cookie settings via your browser options. However, turning off some cookies may impact how the site works. For detailed details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only RoamVerdantQuill and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will modify the "Last Updated" timestamp shown at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
RoamVerdantQuill Privacy Team
43 Floral Lane, London
London, United Kingdom WC2N 5DN
Email address: info@roamverdantquill.life
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within roughly a week.